Truist / SunTrust

[RickFLM4]

Is anyone else having issues with the Truist “digital upgrade” that happened this weekend? I can’t get Quicken to work with Truist now and in researching it found some people who called Truist customer service and was told payments scheduled for the future have been cancelled without notice (other than finding out by calling customer service). Have also read about people not being able to use old or new ATM / debit cards, which doesn’t affect me right now since I don’t use them much. Just wondering if anyone else has seen issues.

[2000cs]

They bought my mortgage last year and all was well, but I never look at it online. I’ll take a look tomorrow or Wednesday and post if there are any issues. I don’t have any other banking with them, so may not see what you’re seeing.

[Tommy-G]

My detail kid is dealing with Truist nightmares. Been to the bank multiple times.
I had to give him my credit card to pay for his dental work b/c his Truist account is all jacked up

[2000cs]

I was able to log in to my account, again just a mortgage, from the SunTrust site (“SunTrust now Truist”) but not directly into Truist. There was a banner noting poor service and delays, but otherwise I had no trouble accessing my stuff. I’ll check again after my automatic payment is supposed to be taken to be sure that is still working (seemed all set up when I looked, but best to verify).

[RickFLM4]

"Please know that we deeply regret any challenges you may have experienced, and we thank you sincerely for your continued patience. We have addressed the delays some clients experienced Monday while trying to activate and use new Truist debit cards. While there will likely be higher-than-normal wait times in the coming days, our branch, social media, and contact center teams are committed to working through this transition with you successfully."

[Fast.F10]

Some of our company Credit Cards is thru them. Over heard some BS that even if the balance was paid off on our CC's, it doesnt reset the monthly limit until X calendar day. This is/was a major problem for my offsite Engineers. Their default reply was just increase their spending limit...oh ok...because that's a logical solution.