Warranty on rotors

Saandiaago · 11-09-2016, 04:22 PM

So the BMW dealer diagnosed bad rotors as the cause for my steering wheel shake on braking. They have 30K miles on them. 6 track days. 3 days with track pads. They noted heat cracks and won't replace the rotors under my warranty coverage. Has anybody had a problem with such coverage before? They want 3K to replace all 4 rotors! Might as well get a BBK at this cost?!!!

admranger · 11-09-2016, 04:53 PM

Quote:

Originally Posted by Saandiaago

So the BMW dealer diagnosed bad rotors as the cause for my steering wheel shake on braking. They have 30K miles on them. 6 track days. 3 days with track pads. They noted heat cracks and won't replace the rotors under my warranty coverage. Has anybody had a problem with such coverage before? They want 3K to replace all 4 rotors! Might as well get a BBK at this cost?!!!

Have them show you where heat cracks are excluded on the warranty. Exactly how are brake rotors supposed to not get heat in them? That's their job, convert motion into heat.

roastbeef · 11-09-2016, 06:12 PM

Be polite but firm. I'd stick with the above suggestion. Don't admit to tracking. Make sure all the rubber is cleaned off your car.

ayao · 11-09-2016, 07:07 PM

My dealer declined replacement because the stock brake pads had a ton of meat in spite of the rotors being beat. If I had thrashed rotors AND thin pads I think they would have replaced.

roastbeef · 11-09-2016, 07:11 PM

My dealer replaced my pads when they were done and my rotors when they were done- independent of each other. If it mattered to Bmw I'm sure they would have put up a fight.

ThunderMoose · 11-09-2016, 07:43 PM

Are you sure you don't just need to rebed the pads and rotors?

Saandiaago · 11-09-2016, 07:54 PM

Quote:

Originally Posted by ThunderMoose

Are you sure you don't just need to rebed the pads and rotors?

I've not tried to feel the cracks with a finger nail to see if they catch. I switched back to stock pads from the Hawks and still felt significant vibration with braking. Could be part of the issue but per the dealer the rotors have deep enough cracks to require replacement.

roastbeef · 11-09-2016, 10:06 PM

Inform the dealer about the float test.

ayao · 11-09-2016, 11:22 PM

Quote:

Originally Posted by roastbeef

My dealer replaced my pads when they were done and my rotors when they were done- independent of each other. If it mattered to Bmw I'm sure they would have put up a fight.

Your dealer is way cooler than mine. Mine took one look at my heat-cracked rotors (easily catch a fingernail) with an obvious grooving, looked at the like-new brake pads, patted me on my head and sent me on my way. Whatever. Truthfully there was nothing to complain about given how much abuse the system had been through.

M3 Number 86 · 11-11-2016, 09:18 PM

Quote:

Originally Posted by Saandiaago

So the BMW dealer diagnosed bad rotors as the cause for my steering wheel shake on braking. They have 30K miles on them. 6 track days. 3 days with track pads. They noted heat cracks and won't replace the rotors under my warranty coverage. Has anybody had a problem with such coverage before? They want 3K to replace all 4 rotors! Might as well get a BBK at this cost?!!!

600 for fronts and 500 for rears. So 1900 for labor? I'll do it for $190. I would have said $19 but then you'd make me actually do it for you

Saandiaago · 11-11-2016, 10:47 PM

Quote:

Originally Posted by M3 Number 86

Quote:

Originally Posted by Saandiaago

So the BMW dealer diagnosed bad rotors as the cause for my steering wheel shake on braking. They have 30K miles on them. 6 track days. 3 days with track pads. They noted heat cracks and won't replace the rotors under my warranty coverage. Has anybody had a problem with such coverage before? They want 3K to replace all 4 rotors! Might as well get a BBK at this cost?!!!

600 for fronts and 500 for rears. So 1900 for labor? I'll do it for $190. I would have said $19 but then you'd make me actually do it for you

Ha. I know. Also added pad costs, new sensors, etc. I went ahead and got some stoptechs. Why the heck not. Hahaha. Hopefully see u at track soon.

roastbeef · 11-12-2016, 02:39 AM

are you going to have them in on time for auto club this month?

Saandiaago · 11-12-2016, 10:47 AM

Quote:

Originally Posted by roastbeef

are you going to have them in on time for auto club this month?

Yes. Going on this weekend but not sure if I can make ACS so soon. I'm on a track diet as per my wife given I did Thermal so recently. Probably a good thing too given the expense.

roastbeef · 11-12-2016, 12:03 PM

Quote:

Originally Posted by Saandiaago

Quote:

Originally Posted by roastbeef

are you going to have them in on time for auto club this month?

Yes. Going on this weekend but not sure if I can make ACS so soon. I'm on a track diet as per my wife given I did Thermal so recently. Probably a good thing too given the expense.

Track diet? Yea, ok, whatever- come the 19th or 20th to auto club. Lots of peeps going and it's going to be a hoot.

Saandiaago · 11-23-2016, 10:57 AM

The new brakes. Getting out soon but now need new front tires as I destroyed them at Thermal. Maybe time for camber plates up front. The slippery slope of mods begins.

AP3X_FTW · 11-23-2016, 11:52 AM

Quote:

Originally Posted by Saandiaago

The new brakes. Getting out soon but now need new front tires as I destroyed them at Thermal. Maybe time for camber plates up front. The slippery slope of mods begins.

Oh yesss! Glad you got them installed okay, and even happier that you will be using them on track

dparm · 11-26-2016, 12:47 PM

Quote:

Originally Posted by Saandiaago

So the BMW dealer diagnosed bad rotors as the cause for my steering wheel shake on braking. They have 30K miles on them. 6 track days. 3 days with track pads. They noted heat cracks and won't replace the rotors under my warranty coverage. Has anybody had a problem with such coverage before? They want 3K to replace all 4 rotors! Might as well get a BBK at this cost?!!!

Getting brake parts covered at all is always difficult. This problem isn't limited solely to BMW. They're a "wear" part (like tires and clutches), and if you think the dealer is ignorant about track usage accelerating the wear...well, you're in for a surprise.

I don't have the maintenance/warranty booklet in front of me, but they always have language that excludes coverage of parts due to competition or race use.

You can always try at another dealer, but I would just tell you to bite the bullet and get a front BBK then do OEM rear rotors.

z3papa · 11-30-2016, 08:36 PM

I'm still at a complete loss how BMW can deny any warranty claim based on tracking an M3. They have all kinds of articles in Roundel, their mag, stating the BMW's in general, and the M3 in particular, are track ready vehicles. I think their marketing mag can be easily used to debunk any argument they could ever assert as to this excluding coverage.

admranger · 11-30-2016, 10:32 PM

Quote:

Originally Posted by z3papa

I'm still at a complete loss how BMW can deny any warranty claim based on tracking an M3. They have all kinds of articles in Roundel, their mag, stating the BMW's in general, and the M3 in particular, are track ready vehicles. I think their marketing mag can be easily used to debunk any argument they could ever assert as to this excluding coverage.

The Roundel is the magazine of the BMW Car Club of America. The BMW CCA is not owned or operated by BMW. It is the magazine of a group of enthusiasts, not a corporation.

FWIW, I believe it's a bit crappy of BMW not to honor the warranty as long as you're not racing. It's supposedly the "ultimate driving machine" after all. I've gone faster on the autobahn than at any track. Granted, the heat input is less as you're not constantly braking, accelerating, and then hard braking on the highway, but still...

roastbeef · 12-01-2016, 12:23 AM

It's got to be the way you guys talk to your dealer... if you go in there all, "its those 140 to 40 zones in the track getting me bruh!" They will send you on your way.
Gotta go in like, "I have a vibration, I think it might be the brakes, will they cause that?"

dparm · 12-01-2016, 12:40 PM

Quote:

Originally Posted by z3papa

I'm still at a complete loss how BMW can deny any warranty claim based on tracking an M3. They have all kinds of articles in Roundel, their mag, stating the BMW's in general, and the M3 in particular, are track ready vehicles. I think their marketing mag can be easily used to debunk any argument they could ever assert as to this excluding coverage.

It's clearly spelled out in the warranty and maintenance agreements that they don't cover things caused by competitive/race use. Taking your car to the track doesn't void the warranty, but if there are any issues as a result of said track time, they're not liable.

admranger · 12-01-2016, 08:46 PM

Quote:

Originally Posted by dparm

It's clearly spelled out in the warranty and maintenance agreements that they don't cover things caused by competitive/race use. Taking your car to the track doesn't void the warranty, but if there are any issues as a result of said track time, they're not liable.

Competitive/Race use isn't HPDE. This is why BMW CCA driving schools don't allow lap timing.

11-09-2016, 04:22 PM	#1
Saandiaago First Lieutenant 93 Rep 356 Posts Drives: '13 E92 M3 ZCP DCT Join Date: Apr 2014 Location: SoCal iTrader: (1)	Warranty on rotors So the BMW dealer diagnosed bad rotors as the cause for my steering wheel shake on braking. They have 30K miles on them. 6 track days. 3 days with track pads. They noted heat cracks and won't replace the rotors under my warranty coverage. Has anybody had a problem with such coverage before? They want 3K to replace all 4 rotors! Might as well get a BBK at this cost?!!!
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11-09-2016, 06:12 PM	#3
roastbeef Lieutenant General 11586 Rep 12,728 Posts Drives: E92 M3 Join Date: Nov 2010 Location: Orange County, CA iTrader: (4)	Be polite but firm. I'd stick with the above suggestion. Don't admit to tracking. Make sure all the rubber is cleaned off your car. __________________ Instagram; @roastbeefmike
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11-09-2016, 07:07 PM	#4
ayao Thread killer 643 Rep 1,896 Posts Drives: 1M Join Date: Aug 2011 Location: CA iTrader: (2)	My dealer declined replacement because the stock brake pads had a ton of meat in spite of the rotors being beat. If I had thrashed rotors AND thin pads I think they would have replaced.
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11-09-2016, 07:11 PM	#5
roastbeef Lieutenant General 11586 Rep 12,728 Posts Drives: E92 M3 Join Date: Nov 2010 Location: Orange County, CA iTrader: (4)	My dealer replaced my pads when they were done and my rotors when they were done- independent of each other. If it mattered to Bmw I'm sure they would have put up a fight. __________________ Instagram; @roastbeefmike
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11-09-2016, 07:43 PM	#6
ThunderMoose Lieutenant Colonel 746 Rep 1,848 Posts Drives: PY E46 M3 and SG E46 M3 Join Date: Aug 2010 Location: League City, TX iTrader: (0)	Are you sure you don't just need to rebed the pads and rotors?
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11-09-2016, 10:06 PM	#8
roastbeef Lieutenant General 11586 Rep 12,728 Posts Drives: E92 M3 Join Date: Nov 2010 Location: Orange County, CA iTrader: (4)	Inform the dealer about the float test. __________________ Instagram; @roastbeefmike
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11-12-2016, 02:39 AM	#12
roastbeef Lieutenant General 11586 Rep 12,728 Posts Drives: E92 M3 Join Date: Nov 2010 Location: Orange County, CA iTrader: (4)	are you going to have them in on time for auto club this month? __________________ Instagram; @roastbeefmike
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11-23-2016, 10:57 AM	#15
Saandiaago First Lieutenant 93 Rep 356 Posts Drives: '13 E92 M3 ZCP DCT Join Date: Apr 2014 Location: SoCal iTrader: (1)	The new brakes. Getting out soon but now need new front tires as I destroyed them at Thermal. Maybe time for camber plates up front. The slippery slope of mods begins. Attached Images
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11-30-2016, 08:36 PM	#18
z3papa Captain 190 Rep 969 Posts Drives: 11 E92 M3 ZCP, 07 335i Join Date: Oct 2009 Location: Bloomington IL iTrader: (2)	I'm still at a complete loss how BMW can deny any warranty claim based on tracking an M3. They have all kinds of articles in Roundel, their mag, stating the BMW's in general, and the M3 in particular, are track ready vehicles. I think their marketing mag can be easily used to debunk any argument they could ever assert as to this excluding coverage. __________________ Sold 2011.5 E92 M3 ZCP.
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12-01-2016, 12:23 AM	#20
roastbeef Lieutenant General 11586 Rep 12,728 Posts Drives: E92 M3 Join Date: Nov 2010 Location: Orange County, CA iTrader: (4)	It's got to be the way you guys talk to your dealer... if you go in there all, "its those 140 to 40 zones in the track getting me bruh!" They will send you on your way. Gotta go in like, "I have a vibration, I think it might be the brakes, will they cause that?" __________________ Instagram; @roastbeefmike
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