First Scheduled Service Experiences

David328M-Sport · 09-17-2013, 08:07 PM

I just had my first non true CBS scheduled service as my car was built just over 1 year ago. So it's either 15k kms or 1 year after build date.

It's not a terribly intensive service, rather a 'health' check service. One nice aspect - for my car's service - was they checked the wheel alignment and thus far, it's tracking perfectly.

So I received a very colourful 2 page report, with green (good), yellow (caution) and red (needs fixing) checkboxes. Thankfully all of the ticks were in the green. Engine needed just a little oil, according to my key scan.

A no charge service with an almost (150kms) brand new 118d loan car to take me the 5kms home & back later in the afternoon. Not a bad performer in Sport mode.

By the way, the F30 has a Type Plate sticker recall.

What's your first scheduled service experiences been like?

adge7 · 09-17-2013, 09:49 PM

Mine was done last month and involved the replacement of my steering rack and column. Everything went well, I think. I actually never asked how the car was fairing now that I think about it. I was more interested in getting it back as they had it for a week because of the steering issue. And the rusty seat bases, which were also replaced.

Had a 320i M Sport loaner, got used to the steering wheel and the lowered ride height but really prefer the 28i engine.

So in summary, my first service was great...I think.

jctg · 09-17-2013, 10:38 PM

It was ok I suppose. It was included in the 3 year free service so nothing to pay other than $10 for fuel recovery for the loan car which was a 320i. Didn't get a report of any kind.

It was good to confirm that my 328i is a lot quicker.

David328M-Sport · 09-17-2013, 10:42 PM

Quote:

Originally Posted by jctg

so nothing to pay other than $10 for fuel recovery for the loan car

Really? I didn't have to pay anything to anyone. I have, however, been buying new BMWs from Bib Stillwell BMW since 1992, so that may play a part.

Spikey · 09-17-2013, 11:15 PM

Hmm... no report with green/yellow/red when I picked mine up.

Was due for it's first service about 1 week ago. Took it in, dropped it off. Picked her up in the afternoon, everything was reported back as OK. Tires still good, brakes good.. need a bit of oil, all in all still very healthy. She was returned to me washed and cleaned.

I got a nice 135 to squirt around in for the day as a loaner. Confirmed my loved for the N55, if only I was a bachelor...

jctg · 09-17-2013, 11:20 PM

Quote:

Originally Posted by David328M-Sport

Really? I didn't have to pay anything to anyone. I have, however, been buying new BMWs from Bib Stillwell BMW since 1992, so that may play a part.

Yeah I think you are right. It was waived for me when I brought the car in for a warranty issue (fitting net cover to A/C Intake) but not this time. I wasn't happy to pay as I wasn't reminded of it when I booked the service nor when I was given the loan car. But at the end of the day it was $10.

BMW = Bring My Wallet

jctg · 09-17-2013, 11:22 PM

Quote:

Originally Posted by Spikey

She was returned to me washed and cleaned.

Complimentary swirl marks?

Spikey · 09-18-2013, 12:26 AM

Quote:

Originally Posted by jctg

Complimentary swirl marks?

lol surprisingly no... or maybe i'm just not looking hard enough on the white colour

Sephanite · 09-18-2013, 01:15 AM

Just did my third service. A couple of software updates, new coolant sensor, new sticker on door were what was done previously. Everything is going well

**ghost** · 09-18-2013, 02:14 AM

Quote:

Originally Posted by Sephanite

Just did my third service. A couple of software updates, new coolant sensor, new sticker on door were what was done previously. Everything is going well

did ya remove the chip box before you took it in?

Sephanite · 09-18-2013, 04:16 AM

Yes. I didnt want to take the risk

David328M-Sport · 09-18-2013, 06:46 AM

Quote:

Originally Posted by Spikey

She was returned to me washed and cleaned.

So was mine. But they cannot clean the inside of a windscreen to save themselves. Smudged it right in front of my eye line.

Quote:

Originally Posted by jctg

Complimentary swirl marks?

I figured they couldn't do much harm as a once off wash with Hard Body all over my clear coat. I was right. No issues.

David328M-Sport · 09-18-2013, 06:47 AM

Quote:

Originally Posted by **ghost**

did ya remove the chip box before you took it in?

While under warranty - absolutely!!!

David328M-Sport · 09-18-2013, 06:59 AM

Quote:

Originally Posted by Spikey

Hmm... no report with green/yellow/red when I picked mine up.

Stillwell Motor Group (SMG) really go out of their way to ensure 100% customer service satisfaction. It's a SMG thing they do. Each dealership has their own system.

Even though my service was free, their customer service was such that I was the most important person in the building and my car was the most important one in the service bay. Offered beverage, which I declined as I just finished breakfast.

Very friendly service advisor lady and my sales guy, whom I have know for over 8 years, always drops what he is doing (unless with customers, of course) and comes and says hello and catches up.

Received a 2 minute call from SMG customer feedback lady today. 5 out of 5 for service and thank you for looking after me yesterday was my comment.

A tad over 2 years to go with my complimentary service.

Spikey · 09-18-2013, 03:54 PM

Quote:

Originally Posted by David328M-Sport

Stillwell Motor Group (SMG) really go out of their way to ensure 100% customer service satisfaction. It's a SMG thing they do. Each dealership has their own system.

Even though my service was free, their customer service was such that I was the most important person in the building and my car was the most important one in the service bay. Offered beverage, which I declined as I just finished breakfast.

Very friendly service advisor lady and my sales guy, whom I have know for over 8 years, always drops what he is doing (unless with customers, of course) and comes and says hello and catches up.

Received a 2 minute call from SMG customer feedback lady today. 5 out of 5 for service and thank you for looking after me yesterday was my comment.

A tad over 2 years to go with my complimentary service.

Wow sounds like you have a great relationship with your dealer~

It's good to see they do take care of the loyal returning customers

CKau · 09-18-2013, 08:30 PM

Out of interest has anyone's ASS improved after the software update? Particularly on aircon initiated restarts whilst stationary?

Spikey · 09-18-2013, 09:44 PM

ASS was re-enabled after my service, let it do it's thing forthe rest of the journey home... still didn't like it. It still feels very raw/rough... now disabled again..

jctg · 09-18-2013, 10:30 PM

Quote:

Originally Posted by CKau

Out of interest has anyone's ASS improved after the software update? Particularly on aircon initiated restarts whilst stationary?

I don't think you automatically get a software update just because it is available and your car is in service. Unless your car has a problem and the software update will fix it then more often than not BMW won't do an update on your car. That is what the senior service advisor told me.

Now if there is something that BMW Germany said should be applied to every F30 coming through the service department door than that's another thing.

My service was last month and I know I didn't get an update.

Spikey · 09-19-2013, 01:12 AM

The update was for some FEM body update IIRC... It was a global campaign so everyone who had a car built prior to the update from factory would get it applied when their car goes in for service?

Nothing major, just loose your coding if you have coded your car

knightsabers · 09-22-2013, 11:31 AM

I didn't have my first service yet but had my car in the dealer for some missing functions to be activated. When they delivered my car, they lost the activation code from Germany, had to wait 2 days before I got my car back. During that time they gave me a free loaner 320i with 1200 KM on the clock from the showroom. Definitely lacked power compared to my 328i.

Took some pics of the loaner car.

Spikey · 09-22-2013, 03:04 PM

^ lol they gave you a loaner with the 'for sale' price banner in the car?

Sephanite · 09-22-2013, 05:50 PM

Its called a moving sale

09-17-2013, 08:07 PM	#1
David328M-Sport Brigadier General 101 Rep 3,566 Posts Drives: F30 M-Sport 328i Estoril Blue Join Date: Jun 2005 Location: Melbourne Australia iTrader: (0)	First Scheduled Service Experiences I just had my first non true CBS scheduled service as my car was built just over 1 year ago. So it's either 15k kms or 1 year after build date. It's not a terribly intensive service, rather a 'health' check service. One nice aspect - for my car's service - was they checked the wheel alignment and thus far, it's tracking perfectly. So I received a very colourful 2 page report, with green (good), yellow (caution) and red (needs fixing) checkboxes. Thankfully all of the ticks were in the green. Engine needed just a little oil, according to my key scan. A no charge service with an almost (150kms) brand new 118d loan car to take me the 5kms home & back later in the afternoon. Not a bad performer in Sport mode. By the way, the F30 has a Type Plate sticker recall. What's your first scheduled service experiences been like? __________________ 328i M-Sport, Estoril Blue, Carbon XP 35 Tint, front heated seats, black Dakota, Sports Suspension, Anthracite Headliner, HUD, Pro Nav, Sunroof, hk 600w, Bi-Xenon, 19" 403M wheels, Reversing Camera, DAB+, Xenon, BT Ext Connect, MST turbo intake pipe, MST Cold Air Intake, JB4 on Map 2 with Catless DP produces awesome performance in Sport.
	Appreciate 0 Tweet Quote

09-17-2013, 09:49 PM	#2
adge7 Private First Class 25 Rep 160 Posts Drives: F30 330i MSport Join Date: May 2013 Location: Sydney iTrader: (0)	Mine was done last month and involved the replacement of my steering rack and column. Everything went well, I think. I actually never asked how the car was fairing now that I think about it. I was more interested in getting it back as they had it for a week because of the steering issue. And the rusty seat bases, which were also replaced. Had a 320i M Sport loaner, got used to the steering wheel and the lowered ride height but really prefer the 28i engine. So in summary, my first service was great...I think.
	Appreciate 0 Quote

09-17-2013, 10:38 PM	#3
jctg Second Lieutenant 4 Rep 238 Posts Drives: F30 328i Sport BSM Join Date: Jul 2010 Location: Melbourne iTrader: (0)	It was ok I suppose. It was included in the 3 year free service so nothing to pay other than $10 for fuel recovery for the loan car which was a 320i. Didn't get a report of any kind. It was good to confirm that my 328i is a lot quicker. __________________ Current: 2012 July Build 328i Sport Line, Black Sapphire Metallic, Dakota Coral Red Leather, Bi-Xenons, Sunroof, Reversing Camera, Heated Front Seat, Variable Sport Steering, Bilstein B14
	Appreciate 0 Quote

09-17-2013, 11:15 PM	#5
Spikey Captain 64 Rep 960 Posts Drives: erratically Join Date: Sep 2009 Location: around town~ iTrader: (0)	Hmm... no report with green/yellow/red when I picked mine up. Was due for it's first service about 1 week ago. Took it in, dropped it off. Picked her up in the afternoon, everything was reported back as OK. Tires still good, brakes good.. need a bit of oil, all in all still very healthy. She was returned to me washed and cleaned. I got a nice 135 to squirt around in for the day as a loaner. Confirmed my loved for the N55, if only I was a bachelor...
	Appreciate 0 Quote

09-18-2013, 01:15 AM	#9
Sephanite Captain 57 Rep 603 Posts Drives: BMW Z4 Join Date: Sep 2006 Location: Melbourne iTrader: (0)	Just did my third service. A couple of software updates, new coolant sensor, new sticker on door were what was done previously. Everything is going well
	Appreciate 0 Quote

09-18-2013, 04:16 AM	#11
Sephanite Captain 57 Rep 603 Posts Drives: BMW Z4 Join Date: Sep 2006 Location: Melbourne iTrader: (0)	Yes. I didnt want to take the risk
	Appreciate 0 Quote

09-18-2013, 08:30 PM	#16
CKau First Lieutenant 33 Rep 391 Posts Drives: G01 X3 Xdrive30i M sport Join Date: Sep 2012 Location: sydney, australia iTrader: (0)	Out of interest has anyone's ASS improved after the software update? Particularly on aircon initiated restarts whilst stationary? __________________ 2018 BMW X3 xDrive30i M Sport [sold]2013 BMW X3 xDrive30d [Sold] 2013 F30 328i
	Appreciate 0 Quote

09-18-2013, 09:44 PM	#17
Spikey Captain 64 Rep 960 Posts Drives: erratically Join Date: Sep 2009 Location: around town~ iTrader: (0)	ASS was re-enabled after my service, let it do it's thing forthe rest of the journey home... still didn't like it. It still feels very raw/rough... now disabled again..
	Appreciate 0 Quote

09-19-2013, 01:12 AM	#19
Spikey Captain 64 Rep 960 Posts Drives: erratically Join Date: Sep 2009 Location: around town~ iTrader: (0)	The update was for some FEM body update IIRC... It was a global campaign so everyone who had a car built prior to the update from factory would get it applied when their car goes in for service? Nothing major, just loose your coding if you have coded your car
	Appreciate 0 Quote

09-22-2013, 11:31 AM	#20
knightsabers Major 454 Rep 1,374 Posts Drives: Audi R8 v10 Spyder Join Date: Aug 2013 Location: Sydney iTrader: (1) Garage List 2012 Audi R8 v10 Sp ... [0.00] 2013 BMW 328i F30 [9.66]	I didn't have my first service yet but had my car in the dealer for some missing functions to be activated. When they delivered my car, they lost the activation code from Germany, had to wait 2 days before I got my car back. During that time they gave me a free loaner 320i with 1200 KM on the clock from the showroom. Definitely lacked power compared to my 328i. Took some pics of the loaner car. Attached Images
	Appreciate 0 Quote

09-22-2013, 03:04 PM	#21
Spikey Captain 64 Rep 960 Posts Drives: erratically Join Date: Sep 2009 Location: around town~ iTrader: (0)	^ lol they gave you a loaner with the 'for sale' price banner in the car?
	Appreciate 0 Quote

09-22-2013, 05:50 PM	#22
Sephanite Captain 57 Rep 603 Posts Drives: BMW Z4 Join Date: Sep 2006 Location: Melbourne iTrader: (0)	Its called a moving sale
	Appreciate 0 Quote