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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > **********s delayed shipments?



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      08-07-2007, 01:53 PM   #1
Bubbles
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**********s delayed shipments?

Is anyone else experiencing a delay in shipping from them? I emailed on the Aug 3rd, for tracking on a wheel set and painted reflectors with no response. I'm not trying to start anything here, just a bit concerned. Anyone else having an issue?
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      08-07-2007, 02:22 PM   #2
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yeah, they have terrible customer service. I purchased a painted front license plate holder from them, i got no calls/e-mails/notifications that the part is back ordered. Their website states that it's in stock and no where on the website does it show it's backordered.

So i finally get in touch with them and they said it's backordered. Two weeks go buy and still no update. Then i finally requested a refund and cancel my order, they still haven't given me a refund. I finally ended up taking my bracket to the local body shop and getting it painted for 35 bucks, as apposed to paying for 70 bucks for a damn holder that's in back order for god knows how long.

bottom line: horrible service, will never buy anything from them again.
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      08-07-2007, 02:30 PM   #3
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I just tried to email them and for some reason they are not accepting any emails...I have been waiting since July 20th for a reimbursement of a product that i purchased on APRIL 18TH...That is crazy business ethics...I own my own business but i have been patient...Today is August 7th...Please open up your email priveleges to me so i can give you my info to remind you guys...I have been patient and i don't want to bash your company but please make ammends A.S.A.P...I mean its only $85 dollars but its my money and i want it back...My invoice number is 1176921955

Last edited by cn555ic; 08-07-2007 at 02:32 PM.. Reason: adding my invoice number to post
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      08-07-2007, 02:32 PM   #4
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Strange, I bought a few things from them in May, including over a $2,000 set of wheels and tires and they had great service and communication was excellent via email.
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      08-07-2007, 02:33 PM   #5
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You don't even want to know what happened to my order.
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      08-07-2007, 02:49 PM   #6
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yeah, this whole "e-mail only" policy is bullshit.

i wish i had read the group buy thread before making my purchases, it's only 70 bucks, but that's 70 bucks could have gone towards something else.
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      08-08-2007, 09:03 AM   #7
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Wow didn't know it was that prevalent.
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      08-08-2007, 03:20 PM   #8
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Im having the same problem with them today on getting the status of an order. Very SLOW and TERRIBLE customer service - will never buy from them again.
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      08-23-2007, 07:44 AM   #9
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+1
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      08-23-2007, 07:46 AM   #10
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oh really...good to know.
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      08-23-2007, 04:47 PM   #11
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you should call there 714 number. I had excellent service with them. I got my rims in like 5 days.
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      08-23-2007, 04:49 PM   #12
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I had to cancel a few things I got from them.They refunded the money right away.It was actually bimmians fault but I bought them from **********s and they're communication isnt that great.other than that im happy with **********s.
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      08-23-2007, 06:34 PM   #13
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Quote:
Originally Posted by aquaanox View Post
Im having the same problem with them today on getting the status of an order. Very SLOW and TERRIBLE customer service - will never buy from them again.
typical...
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      08-23-2007, 11:42 PM   #14
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Who or where are you guys e-mailing your questions/problems too?

Is it to the correct e-mails? You know that I am always on here, you guys can always feel free to PM or e-mail me any questions you may have, and I can help you out too, or direct you accordingly.

-Don
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      08-23-2007, 11:44 PM   #15
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Hi Guys, just saw this thread.

We are very sorry if your order has not been shipped out yet, we are working extremely hard to get every one of our customers a tracking number as soon as our suppliers sends it to us. You can email orders************.com, tara************.com, or tamara************.com to get a status update on your order. We are here to help. We push out your orders as quickly as we possibly can and are always more then happy to help and respond to any questions you may have. As always you can also always give us a call as well or PM any one of the sales reps that has helped you to further escalate a quicker response if needed. Thanks guys.
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