bmw financial payment problems

Pr3dict · 04-03-2020, 06:02 PM

I just went to go check my account to see what the story is with my lease return (I have 17 days left) and I noticed that my account is past due. I'm furious because I've had automatic payments on for 3 years with no issue. And When I call BMW number their phones give me the busy signal. I got through about 10 minutes ago to a message saying their phones are at capacity and that they are now closed haha... What should I do?

suby01 · 04-03-2020, 06:12 PM

Write to BMW. Email. Chat option. Most likely a better solution than a forum.

Pr3dict · 04-03-2020, 06:15 PM

I sent them a message but otherwise I didn't know if there is something I should document so that if they try to put that I missed a payment on my credit profile I can fight it. I took a picture of that screen that says automatic payments are enrolled.

Was hoping someone here has had experience with this issue. hence the reason I asked, "What should I do?" instead of ending the post with "screw them, I'm just here to vent."

Yobyot · 04-03-2020, 08:08 PM

Quote:

Originally Posted by Pr3dict

I just went to go check my account to see what the story is with my lease return (I have 17 days left) and I noticed that my account is past due. I'm furious because I've had automatic payments on for 3 years with no issue. And When I call BMW number their phones give me the busy signal. I got through about 10 minutes ago to a message saying their phones are at capacity and that they are now closed haha... What should I do?

Pay cash next time.

suby01 · 04-03-2020, 08:48 PM

For sure. Hope all works out for you. I have a similar issue today as I have many unknown charges on my credit card. I blocked the card online but I want to speak to someone and I get a message please call back later.

kevinkay · 04-04-2020, 08:02 AM

Good of you to share so others can keep an eye on there accounts.

Let’s think positive and hope they just put all auto pay on hold and will refund the late charge !

hinckley · 04-04-2020, 04:46 PM

OP, does your bank show the normal BMWFS payment coming out of your account? Could you have miscalculated the number of payments when you set up the recurring payment schedule?

Pr3dict · 04-05-2020, 10:39 AM

Quote:

Originally Posted by hinckley

OP, does your bank show the normal BMWFS payment coming out of your account? Could you have miscalculated the number of payments when you set up the recurring payment schedule?

Nah the money was never taken. Also, I don't remember having to enroll with a specific number of payments. on BMW FS website you just enroll and it takes out the money when it's due. Atleast that's how it's been for 3 years.

hinckley · 04-05-2020, 04:09 PM

Quote:

Originally Posted by Pr3dict

Nah the money was never taken. Also, I don't remember having to enroll with a specific number of payments. on BMW FS website you just enroll and it takes out the money when it's due. Atleast that's how it's been for 3 years.

Got it. So you set up the direct debit debit option with BMWFS rather than a recurring payment from your bank. So for some reason, BMW simply didn't withdraw the payment. That is very odd.

animal.style · 04-06-2020, 12:25 PM

I've had this issue before with a credit card company. Idk if this is what happened with you but I had it set up to autopay on the due date. But the system doesn't process payments on weekends. So when the due date was on a weekend, it didn't autodebit till Monday and I would get a late charge. I would have to call in to clear it up every once in awhile. It was a hassle that immediately outweighs the convenience of autopay.

04-03-2020, 06:02 PM	#1
Pr3dict Second Lieutenant 74 Rep 248 Posts Drives: '17 340 Join Date: Mar 2017 Location: Long Island iTrader: (0)	bmw financial payment problems I just went to go check my account to see what the story is with my lease return (I have 17 days left) and I noticed that my account is past due. I'm furious because I've had automatic payments on for 3 years with no issue. And When I call BMW number their phones give me the busy signal. I got through about 10 minutes ago to a message saying their phones are at capacity and that they are now closed haha... What should I do?
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04-03-2020, 06:12 PM	#2
suby01 Cowboy Astronaut Millionaire 2314 Rep 2,885 Posts Drives: 2020 X3 M40i Join Date: Aug 2019 Location: CT, USA iTrader: (0)	Write to BMW. Email. Chat option. Most likely a better solution than a forum. __________________ The Youtubes https://youtu.be/gzinBJjxIUY Insta https://www.instagram.com/gatosandturbos/
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04-03-2020, 06:15 PM	#3
Pr3dict Second Lieutenant 74 Rep 248 Posts Drives: '17 340 Join Date: Mar 2017 Location: Long Island iTrader: (0)	I sent them a message but otherwise I didn't know if there is something I should document so that if they try to put that I missed a payment on my credit profile I can fight it. I took a picture of that screen that says automatic payments are enrolled. Was hoping someone here has had experience with this issue. hence the reason I asked, "What should I do?" instead of ending the post with "screw them, I'm just here to vent."
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04-03-2020, 08:48 PM	#5
suby01 Cowboy Astronaut Millionaire 2314 Rep 2,885 Posts Drives: 2020 X3 M40i Join Date: Aug 2019 Location: CT, USA iTrader: (0)	For sure. Hope all works out for you. I have a similar issue today as I have many unknown charges on my credit card. I blocked the card online but I want to speak to someone and I get a message please call back later. __________________ The Youtubes https://youtu.be/gzinBJjxIUY Insta https://www.instagram.com/gatosandturbos/
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04-04-2020, 08:02 AM	#6
kevinkay Lieutenant 272 Rep 496 Posts Drives: X3 Join Date: Oct 2018 Location: Boston, MA USA iTrader: (0)	Good of you to share so others can keep an eye on there accounts. Let’s think positive and hope they just put all auto pay on hold and will refund the late charge !
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04-04-2020, 04:46 PM	#7
hinckley Brigadier General 3493 Rep 3,214 Posts Drives: '24 M4C Conv Join Date: Mar 2010 Location: South Florida iTrader: (1)	OP, does your bank show the normal BMWFS payment coming out of your account? Could you have miscalculated the number of payments when you set up the recurring payment schedule? __________________ CURRENT: '24 M4C Conv RETIRED : '23 M8C Conv \| '20 X4 M40i \| '18 M4 6MT \| '13 M5 6MT \| '08 550i 6MT \| '04 545i 6MT \| '98 540i 6MT \| '94 530i 5MT \| '84 528e 5MT Other retirees from Chevrolet, Buick, Subaru, Honda, Acura, Merkur(!), Volvo, Saab, Audi and Porsche
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04-06-2020, 12:25 PM	#10
animal.style Private First Class 92 Rep 194 Posts Drives: 2018 X3 M40i Black Sapphire Join Date: Jan 2019 Location: San Jose, California iTrader: (0)	I've had this issue before with a credit card company. Idk if this is what happened with you but I had it set up to autopay on the due date. But the system doesn't process payments on weekends. So when the due date was on a weekend, it didn't autodebit till Monday and I would get a late charge. I would have to call in to clear it up every once in awhile. It was a hassle that immediately outweighs the convenience of autopay.
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