What to expect?

mattryan · 03-18-2018, 12:11 AM

Leased a 2018 440i 3 weeks ago, dealer did a dealer trade from another province, car arrived yesterday, SA called me and advised me that it was here and I could pop by today to take a look, super happy with my colour choice (wasn't sure that I was going to love it but I do!), opened the door and the drivers seat is literally black all over the seat, back and side bolsters and also noticed a small nick on the side bolster as well. Interior is coral red btw. Spoke with my SA and SM and showed them and my SA said that the other dealership must've removed all the plastic from the outside and inside of the car and they have no idea why. We checked the odometer and there are only 12km! Both of them told me repeatedly not to worry that the car would be 100 and perfect at delivery as it still needed to be detailed. I reiterated to them several times that I would not take delivery if it wasn't. A) Will the black stains come out of the coral red seat? B) How on earth are they going to fix the nick? Looks like a hangnail and the leather was definitely lifting. Would it be unrealistic to expect them to replace the seat? I mean I purchased a "new" car not a demo or a used one...

eluded · 03-18-2018, 02:26 AM

I would hold off signing anything until it's 100%. My red seats were in perfect condition when I picked mine up.

azuritschwarz · 03-18-2018, 02:33 AM

wow! sorry to hear, my coral red was perfect when I picked it up & it was even a showroom car.
a) As long as they're not oily stains or something that could seep into the leather they should come out, but this is irrelevant because
b) It is not crazy to ask for a new seat! You bought a brand new premium car & you deserve a premium experience. This is clearly a sloppy screw up on the dealerships end.

I would fight this in a heartbeat!
Good luck!

435MSport6Speed · 03-18-2018, 07:37 AM

Leather can be repaired or a new sear cover put on.

mattryan · 03-18-2018, 07:38 AM

Quote:

Originally Posted by eluded

I would hold off signing anything until it's 100%. My red seats were in perfect condition when I picked mine up.

I told them several times that I will NOT take delivery if the seats are not 100 so hopefully it registered lol

mattryan · 03-18-2018, 07:45 AM

Quote:

Originally Posted by kodykohlman

wow! sorry to hear, my coral red was perfect when I picked it up & it was even a showroom car.
a) As long as they're not oily stains or something that could seep into the leather they should come out, but this is irrelevant because
b) It is not crazy to ask for a new seat! You bought a brand new premium car & you deserve a premium experience. This is clearly a sloppy screw up on the dealerships end.

I would fight this in a heartbeat!
Good luck!

I don't plan to accept anything less then "new". I've dealt with the dealer principal many times before so I have no issue going to her again or even BMW Canada. Most recently when I purchased my car I presented the dealership with a vaguely written offer letter from BMW Canada 4 years ago saying they would offer me 3% off the lowest negotiated price of any car. When the dealer reached out to their rep he declined the offer. I sent an email to the President of BMW Canada, President of BMW NA and EVP of Operations BMW NA and got a call within the hour from an individual from the "Executive Office" advising they would be more than happy to honour it.

mattryan · 03-18-2018, 07:47 AM

Quote:

Originally Posted by 435MSport6Speed

Leather can be repaired or a new sear cover put on.

I don't really want it repaired I want it a new one. Hopefully my SA and the SM will realize that this is the right thing to do without me having to say it. I'm going to give them a chance and see what happens. Thinking I'll email them Monday and ask them to let me know once the cars ready for delivery prior to my delivery date so I can go in to see it to address any concerns I may have.

vooonoo · 03-18-2018, 11:26 AM

Quote:

Originally Posted by mattryan

I don't really want it repaired I want it a new one.

did you tell them that?

mattryan · 03-18-2018, 11:32 AM

Quote:

Originally Posted by vooonoo

did you tell them that?

I didn't because they both told me not to worry and the seats would be 100 and perfect when I took delivery... The SM also said "let's not make something an issue until it is one" not in a bad way but I guess a reassuring one?

BMW11 · 03-18-2018, 12:29 PM

Quote:

Originally Posted by mattryan

I didn't because they both told me not to worry and the seats would be 100 and perfect when I took delivery... The SM also said "let's not make something an issue until it is one" not in a bad way but I guess a reassuring one?

I would make sure to look over the whole car if the seats are dirty and damaged then the paint prep can be bad too. Good Luck hope it all works out for you.

eluded · 03-18-2018, 01:23 PM

Yeah all of this is very strange. I remember many years ago BMW reshot a panel on a car and sold it is new and lost millions and millions and millions of dollars in a lawsuit over it.

mattryan · 03-18-2018, 01:24 PM

Quote:

Originally Posted by eluded

Yeah all of this is very strange. I remember many years ago BMW reshot a panel on a car and sold it is new and lost millions and millions and millions of dollars in a lawsuit over it.

Reshot?

IK6SPEED · 03-18-2018, 02:45 PM

Quote:

Originally Posted by mattryan

Reshot?

Repainted

Quote:

Originally Posted by mattryan

I don't really want it repaired I want it a new one.

Quote:

Originally Posted by vooonoo

did you tell them that?

Quote:

Originally Posted by mattryan

I didn't because they both told me not to worry and the seats would be 100 and perfect when I took delivery...

100% perfect is not a new one.

With all due respect, they are not mind readers.

Based on multiple incidents on multiple bimmerpost forums (and my own experience with a bumper) they will repair/redye and refuse to replace unless it cannot be repaired correctly.

This is done all the time at VPC and another reason why Dealers almost always refuse to let you see car until it’s ready to be shown, in case something like this comes up.

Look at what they have done when ready, then make your decision.

BTW, pictures would have been helpful.

03-18-2018, 12:11 AM	#1
mattryan Captain 86 Rep 638 Posts Drives: 2022 M240i xDrive Join Date: Dec 2010 Location: Toronto, ON iTrader: (0)	What to expect? Leased a 2018 440i 3 weeks ago, dealer did a dealer trade from another province, car arrived yesterday, SA called me and advised me that it was here and I could pop by today to take a look, super happy with my colour choice (wasn't sure that I was going to love it but I do!), opened the door and the drivers seat is literally black all over the seat, back and side bolsters and also noticed a small nick on the side bolster as well. Interior is coral red btw. Spoke with my SA and SM and showed them and my SA said that the other dealership must've removed all the plastic from the outside and inside of the car and they have no idea why. We checked the odometer and there are only 12km! Both of them told me repeatedly not to worry that the car would be 100 and perfect at delivery as it still needed to be detailed. I reiterated to them several times that I would not take delivery if it wasn't. A) Will the black stains come out of the coral red seat? B) How on earth are they going to fix the nick? Looks like a hangnail and the leather was definitely lifting. Would it be unrealistic to expect them to replace the seat? I mean I purchased a "new" car not a demo or a used one... __________________ Current: 2022 M240i xDrive Previous: 2018 440i xDrive, 2012 135i
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03-18-2018, 02:26 AM	#2
eluded 2JZ-GTE 3058 Rep 4,009 Posts Drives: 340 6MT, 50e, others Join Date: Nov 2015 Location: Sofia iTrader: (0)	I would hold off signing anything until it's 100%. My red seats were in perfect condition when I picked mine up. __________________ A man who views the world the same at 50 as he did at 20 has wasted 30 years of his life.
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03-18-2018, 02:33 AM	#3
azuritschwarz First Lieutenant 348 Rep 352 Posts Drives: 2007 E90 335i, 2016 F80 M3 Join Date: Nov 2017 Location: Edmonton, AB iTrader: (0) Garage List 2017 BMW 440i Coupe [0.00] 2006 BMW 330i [0.00] 2007 BMW 335i [0.00] 2016 BMW M3 [0.00]	wow! sorry to hear, my coral red was perfect when I picked it up & it was even a showroom car. a) As long as they're not oily stains or something that could seep into the leather they should come out, but this is irrelevant because b) It is not crazy to ask for a new seat! You bought a brand new premium car & you deserve a premium experience. This is clearly a sloppy screw up on the dealerships end. I would fight this in a heartbeat! Good luck! __________________ 2016 F80 M3 6MT Azurite Black/Sakhir Orange Full Leather 2007 E90 335i 6MT Black Sapphire Metallic/Terra Brown Leather 2017 F32 440i xDrive 6MT Alpine White/Coral Red Leather (SOLD) 2006 E90 330i 6MT Arctic Metallic/Lemon White Leather (SOLD)
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03-18-2018, 07:37 AM	#4
435MSport6Speed Captain 432 Rep 814 Posts Drives: 435i M Sport 6 Speed Join Date: Mar 2015 Location: Mass iTrader: (0)	Leather can be repaired or a new sear cover put on.
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03-18-2018, 01:23 PM	#11
eluded 2JZ-GTE 3058 Rep 4,009 Posts Drives: 340 6MT, 50e, others Join Date: Nov 2015 Location: Sofia iTrader: (0)	Yeah all of this is very strange. I remember many years ago BMW reshot a panel on a car and sold it is new and lost millions and millions and millions of dollars in a lawsuit over it. __________________ A man who views the world the same at 50 as he did at 20 has wasted 30 years of his life.
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