[AlphaQuad]

I took my car in for service and I believe when the tech or whom ever cleaned the car they used a dirty rag to wipe my instrument cluster lens. I already specifically told them not to wash my car. Long story short I contacted the service manager and he said to bring it in and they will see if it can be polished. You guys think that will work or would it be nothing short of a new gauge cluster ? Thanks!'

[Billfitz]

You should be able to polish it out very easily, unless it has deep gouges.

[CalCarNut]

Screw them..make the dealership replace it. Yes, they can be polished out..but they eff'd up..and who knows if it'll be as good as new?

dumbasses. A member or two here that works at a BMW dealership has said don't get your car washed there..and posted pics of the towels they use to wash/dry/wipe it. They're disgusting.

[AlphaQuad]

Originally Posted by CalCarNut

Screw them..make the dealership replace it. Yes, they can be polished out..but they eff'd up..and who knows if it'll be as good as new?

dumbasses. A member or two here that works at a BMW dealership has said don't get your car washed there..and posted pics of the towels they use to wash/dry/wipe it. They're disgusting.

Well the manager said he doesn't believe his people did that but offered to take a look at it. Hopefully they will replace it, but whatever they decide hopefully they will do the right thing.

[CoopersF15]

Originally Posted by AlphaQuad

Well the manager said he doesn't believe his people did that but offered to take a look at it. Hopefully they will replace it, but whatever they decide hopefully they will do the right thing.

Screw that and screw him- he's essentially calling you a liar - if his guys didn't do it, The Who the feck did?? - raise hell and demand a replacement be guaranteed to you if polishing won't work - (will it halo when it is polished for example? Its only soft plastic ...You might not be able to tell until at night or in certain light conditions.) let them try it reserve judgement and acceptance for 1 week.

Perhaps a master detailed could bring it to life but not a ham fisted wrench monkey.

[AlphaQuad]

Originally Posted by CoopersF15

Screw that and screw him- he's essentially calling you a liar - if his guys didn't do it, The Who the feck did?? - raise hell and demand a replacement be guaranteed to you if polishing won't work - (will it halo when it is polished for example? Its only soft plastic ...You might not be able to tell until at night or in certain light conditions.) let them try it reserve judgement and acceptance for 1 week.

Perhaps a master detailed could bring it to life but not a ham fisted wrench monkey.

I totally agree that a replacement will be the best acceptable solution. I have been polite to the manager and my SA and they told me they will have someone drop off a loaner car tomorrow for me while they take the car in. I told them I am giving them the opportunity to make it right so I'll wait and see what happens tomorrow.

[BMW11]

Before I service car while on line to get in I take movie of car with my GoPro inside and out then when I take my car in for service while in the bay I Scotch Tape a sign to steering wheel TO NOT WAS MY CAR. and i tell the Service Advisor to write down on Customer Requests NO TO WASH CAR and when they tell me to initial any thing I ask them to initial Not to wash my car.

[jmg]

Originally Posted by BMW11

Before I service car while on line to get in I take movie of car with my GoPro inside and out then when I take my car in for service while in the bay I Scotch Tape a sign to steering wheel TO NOT WAS MY CAR. and i tell the Service Advisor to write down on Customer Requests NO TO WASH CAR and when they tell me to initial any thing I ask them to initial Not to wash my car.

I gotta do this. They washed my car despite telling them TWICE not to do it.

[435MSport6Speed]

Originally Posted by BMW11

Before I service car while on line to get in I take movie of car with my GoPro inside and out then when I take my car in for service while in the bay I Scotch Tape a sign to steering wheel TO NOT WAS MY CAR. and i tell the Service Advisor to write down on Customer Requests NO TO WASH CAR and when they tell me to initial any thing I ask them to initial Not to wash my car.

This is what I do, too. Big sign "No wash please. Thank you."

[BMW11]

next time I am going to put index cards all over the car saying not to wash car, on stick shift on steering wheel on glove box on seat on windshield wipers ill give out index cards to everyone in service likes its a business card lol

this is because once i had terrible scratches on my hood and BMW said it was already there when I know it was not and I will never trust any service again I dont trust that they change oil on my 328 i was very skeptical that they actually changed my oil i opened the cap and it didn't smell new and didn't show any drips or wipes the filter didn't look touched they came over said yes they changed the oil they know that without a dip stick they can cheat customers and can't prove it also they turned off my dash cam how can you trust these mechanics if thy do this stuff

[WillSkill]

Well I'm not taking my car into dealers for oil changes ever again. It's very questionable how they treat my car and my SA said its $150 for oil change and an extra $100 for the engine oil filter! Lol

[uncleruckus]

Originally Posted by WillSkill

an extra $100 for the engine oil filter! Lol

WTF.... $100 for the oil filter ?! That's just insane, correct me if I am wrong, but isn't the engine oil filter normally the cheapest part of an oil change ?

[WillSkill]

Originally Posted by uncleruckus

WTF.... $100 for the oil filter ?! That's just insane, correct me if I am wrong, but isn't the engine oil filter normally the cheapest part of an oil change ?

I'm pretty sure it's around $15 lol. I'm quite young and look even younger for my age. So the SA basically tried to charge me $250 for oil and filter change. There's a reason why people call them the stealership. There's just no honesty in some of them

Anyway of course I denied the filter change lol. But they still changed it with the oil as its most likely mandatory with oil changes for the mechanics there

[oz555]

Originally Posted by BMW11

Before I service car while on line to get in I take movie of car with my GoPro inside and out then when I take my car in for service while in the bay I Scotch Tape a sign to steering wheel TO NOT WAS MY CAR. and i tell the Service Advisor to write down on Customer Requests NO TO WASH CAR and when they tell me to initial any thing I ask them to initial Not to wash my car.

I can not understand why they wash cars in service at all. It should be banned.
They act like they sell and service agriculture machines not premium cars.

[xantdieselx]

I feel your pain. I learned my lesson on a 10' Black Sapphire Metallic E92. I asked specifically for the dealer to not wash my car. One of the lot attendants took it upon themselves to run the car through the car wash (mechanical) and left the entire car scratched like an LP.

I refused delivery of the car and made them send it out to have a complete paint correction. It said right on my RO "customer requests no wash" so they had nothing to stand on. Cost them $500 for a paint correction.

From that point on i print out a stack of Do Not was signs and leave them in the glovebox. Whenever I'm in for service I put one on the dash so they can't miss it.