08-10-2019, 06:12 PM | #1 |
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Dallas area BMW Dealer/Service Input
New to BMW - M2C will soon need 1200mi service.
Wondering if there is a clear winner in the service dep't area. I bought at BMWoD, but it's a Autonation thing - and my experience with their service dep't has been very poor. (but it's closest to home). Open to all opinion, experiences and guidance. thanks! Last edited by BlacMacJac; 08-12-2019 at 11:17 AM.. |
08-13-2019, 03:18 PM | #3 | |
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08-14-2019, 10:06 AM | #4 |
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Seconded on Carrie, but I thought she left a long time ago. Have you heard anything about her coming back?
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08-15-2019, 09:34 AM | #5 |
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I've used classic BMW many times and never had any issues. My brother works at a family owned luxury car business in Addison, and they always use classic over the Dallas one. He's had issues with the Dallas one before, so when I got my 2er two years ago, I solely went to classic. That said, if you're closer to grapevine (or it's easier to get to), then you shouldn't have a problem as it's a Sewell.
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09-08-2019, 09:35 AM | #6 |
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frustratingly, after leaving voice mails with both the SA my sales person recommended, and the Manager of the Service Dep't - I've yet to receive a call back from either (BMW of Dallas) - continuing my frustrating Autonation experience. It's the dealer closest to home (I live in Dallas proper) but I just can't put up with crappy customer service, again.
Can anyone recommend a specific SA at Classic or Sewell, please? I just gotta get the break-in done. thanks in advance. |
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09-08-2019, 11:31 PM | #7 |
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The SA I had at classic do my break in service was John Sojdei. Everything went smoothly.
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09-09-2019, 09:15 AM | #8 |
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Nolan at Sewell. FYI Classic will charge you toll on your rental while Sewell will not.
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09-10-2019, 03:31 PM | #9 |
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01-06-2020, 05:33 PM | #10 |
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Just got an M2C for Christmas and about to take my car into BMW of Grapevine for 1200 maintenance, what should I expect as far as turn around time? Thanks in advance.
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01-09-2020, 03:39 PM | #11 |
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Man, that joint is awesome. My 1200 session took <2hours and I waited. The joint is so comfy and well appointed, I just sat there and did some work and looked at sweet rides upstairs.
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01-15-2020, 01:32 PM | #12 |
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Sewell in Grapevine was great to deal with. Everything went super smooth and they put me in a loaner and had it finished the next day. Definitely had a great experience.
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03-18-2020, 01:34 PM | #13 |
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Sewell in Grapevine is excellent. They had my car chasing a big which ended up being a pinched wire in the headliner area. They got it back to me and it was a great experience. Had a loan Car available as well.
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