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I was going to say you were getting ripped till I scrolled and saw that rotor. Those rotors do appear to be sub-par, so it's not a blatant lie.
It's still safe to drive, and 10K miles of steady driving with a good mix of hard breaking events would have likely warn that rotor back into propper spec. You would then be rolling in at ~30K miles with in-spec rotors.
The bent wheel? How can they even tell? Irregular wear pattern? bad vibration while driving? Did they do a road balance test on them? That does seem a little sketchy.
Your experience may have been a little of both.
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