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      09-24-2020, 11:36 AM   #12
Mingwan
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Drives: X1 Individual custom paint
Join Date: Jan 2015
Location: Kansas

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Quote:
Originally Posted by kaputt View Post
I'm currently active duty and have pretty much everything through USAA. I've only had to make one claim in the 7 years I've been with them, but that one went very smoothly and they were super helpful.

I have heard more and more people complaining about their service. Most are former or retired service members that are having issues. Not sure if USAA changes their level of customer service for those still active vs those separated or retired? If they do that's a huge shame as well.
Iíve been out for a while, but USAA has still been great to me. Continue hearing these bad stories about them. Kind of concerning.