yeah, they have terrible customer service. I purchased a painted front license plate holder from them, i got no calls/e-mails/notifications that the part is back ordered. Their website states that it's in stock and no where on the website does it show it's backordered.
So i finally get in touch with them and they said it's backordered. Two weeks go buy and still no update. Then i finally requested a refund and cancel my order, they still haven't given me a refund. I finally ended up taking my bracket to the local body shop and getting it painted for 35 bucks, as apposed to paying for 70 bucks for a damn holder that's in back order for god knows how long.
bottom line: horrible service, will never buy anything from them again.
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