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Originally Posted by P1et
I understand things happen and I'm sure the service tech did not crash your X5 on purpose. You stated you went and saw the X5 yourself and took pictures. That's good. The dealership is well insured, and of course they are going to fix it with OEM parts and a BMW-approved body shop. If you want, you can always take it into your own body shop and have them just do a sanity check for you just to make sure nothing was missed.
Now that your car will be fixed back to what it was like previously, you'll have a vehicle that's been in a wreck before. So the value of the vehicle is LESS than what it was before. You can either have the dealership pay you that money in cash, or they can CPO it for you (if that's a value to you). Perhaps throw in a maintenance plan also? If you will keep it for a while, that might be interesting for you. A car can be CPO'd if it has had less than four panels repainted, so I think your car would quality without any issues.
If you have the pics, please post them.
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Thanks for the input - I'll post some pics tomorrow. The CPO is a good idea - who knows what will go wrong with the car after a jarring impact like that shaking things up.
Any idea what a fair amount for diminished value would be if they won't go CPO. I see somebody suggested $4K. Fair or too high?