Quote:
Originally Posted by M_Six
What really ticks me off is that now DirecTV is offering me a full boat package for $35/mo for a year. WTF? If they weren't charging me $160/mo for a middle package, I may not have dumped them. Is that the way they want to play this? I just keep threatening to dump them and I get cheap packages?
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That's correct. They have a customer retention department with FTEs dedicated to keeping customers from jumping ship. Each time my "promotion" ended I called them and threatened to leave and they would re-up me "this one last time". I did that for about 5 years until I got tired of it. I found DirecTV to be unreliable too often.