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      08-03-2009, 04:17 PM   #2
dadC4s
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Join Date: Nov 2006

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NOT bad gas, No Longer a believer

Well, it was too good to be true. 9 hours into a 16 hour drive to Maine, just outside Albany, NY, the car goes limp. Engine Malfunction warning, low power and a VERY sluggish car.
Used BMW Assist for the first time ever. They got us to the nearest Dealer, Keeler, and we rolled in to their lot at 5:50 pm. Service dept closes at 6.
We were introduced to a service tech who said he would diagnose the problem in 10-15 minutes but based on the story, he thought it was the high pressure fuel pump (hpfp)
Sure enough it was. They said they would fix it that night, that they had the parts and it would take 2 hours. Remember, it is now 6:20 and this place closed 20 minutes ago. Remember, it's friday night.
They then showed us to the courtesy van which would take us to a local restaraunt of out choice while the work was being done. 2 hours later, they delivered our car, fixed and purring like a kitten, to us at the restaraunt and we were on our way. Truly, one of the most remarkable customer satisfaction experiences of my life. Remember the name, Keeler BMW in Latham, N.Y. (Albany)
Bad gas my ass.......
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