I don't know how you can handle such dilemma and being calm. I have a short fuse-typical lebanese blood-and I won't stand down when a person pays X amount of money and gets a bad grotesque deal. I love BMW, but there is time when you need stand for what is right-and I don't care what brand of vehicle it is. I am a male nurse and what they taught us in school is that we have to be patient advocates. The same I apply in anything in life. If BMW is not willing to stand behind their product craftsmanship, then they can go to hell. A nice letter to vice president of BMWNA will explain why I defected to the competition. Good luck.
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